VapeShopHongKong (hereinafter referred to as "we", "us", "the Company" or "VapeShopHongKong") respects the privacy rights of anyone using the Company's websites and mobile applications, participating in VapeShopHongKong activities, or registering to use VapeHongKong's services or online content, including but not limited to the products and services of our partners (hereinafter referred to as "Services"). We will ensure that the personal data collected, transmitted, stored, and used will be processed in accordance with the Personal Data (Privacy) Ordinance (hereinafter referred to as the "Ordinance"). Providing personal data to us constitutes acceptance of this privacy policy.
The term "personal data" has the meaning as explained in the regulations.
Purpose and Use of Collected Personal Data
You do not need to provide any personal data to browse or use this website and mobile application. When you participate in VapeShopHongKong's events or register to use our services or online content, we will collect your personal data so that we can provide you with services. You may refuse to provide us with personal data, but in this case, we may not be able to provide you with services. By providing your personal data, you agree to our use of your personal data in accordance with this Privacy Policy.
VapeShopHongKong may use the personal data collected from you for the following purposes ((including but not limited to)：
• Identify your identity and any accounts you have opened.
· Providing services for you
• Verify identity and/or conduct credit checks
• Handle applications and updates for partner products and services on your behalf, including but not limited to insurance and financial products.
• Handle insurance claims for your partners' products and services on your behalf.
• Process payment instructions related to your services or collect outstanding payments.
• Allow this website to store your personal information so you don't have to re-enter it every time you purchase a product or renew your insurance.
Processing orders, issuing invoices, and fulfilling orders.
• Directly promote our services (see "Direct Promotions" section for details)
• Directly promote the products and services of our business partners (see the "Direct Promotions" section for details).
Design the services you need
• Conduct market research, statistical analysis, and behavioral analysis
• Conduct program viewership surveys and analysis
• Conduct customer data analysis and analyze your shopping preferences
• Allows you to choose to participate in interactive features of the services we offer, including identifying your friends and communicating with them to share your shopping experience.
• Recommend to you our services or products/services that may interest you
• Design our website and content to suit your specific preferences.
• Providing you with customer service
• Handle your complaints and account inquiries, claims and/or lawsuits against the company or any other party.
• Preventing and stopping fraud
• Audit Objectives
• Disclosure shall be made in accordance with applicable laws, rules and regulations.
• Any other use directly related to the original purpose of collecting personal data.
Categories of collected personal data
The personal data collected by VapeShopHongKong may include (Including but not limited to):
1. Your personal and contact information, such as name, gender, date of birth, identity card number, telephone number, social media links, email address, residential address, mailing address and/or billing address;
2. Your business information, such as company name and job title;
3. Your account information, such as the first and last four digits of your credit card account number or your user account number;
4. Your family income and personal interests; and
5. Your computer or mobile device's IP address, real-time location data, browser settings, browsing history and/or other internet records; and
6. The phone numbers and email addresses contained in your phonebook (when you interact with the services we provide for you). We will notify you when you accept our services. When you provide us with data, you acknowledge that you have obtained consent from the contacts in your phonebook.
Confidentiality, Disclosure and Security of Personal Data
VapeShopHongKong will not transact with your personal data and contact information for profit unless you give it your written consent. VapeShopHongKong will keep your personal data confidential; however, it may disclose such information (whether located in Hong Kong or outside Hong Kong) to persons required by law, to provide services to you, or to perform the original purpose or directly related purpose for which the personal data was collected:
• A court, law enforcement agency, or other statutory or regulatory body, institution, or organization with jurisdiction
• Our contact companies, partners, sellers or contractors, agents or other service providers involved in service sales and marketing or administration, or providing goods/services.
Our partners include, but are not limited to, insurance companies, which can assess and process insurance product applications, renewals, claims and settlements, provide insurance services and/or handle inquiries or complaints.
• Any other person who has a duty of confidentiality to the Company, including members of the corporate group who have committed to keeping such information confidential, IT consultants, data processing contractors, auditors, accountants, or lawyers.
• Banks, financial institutions, insurance companies, credit card issuers, or debt collection service companies
Any questions, comments, suggestions, or materials that you send or post on our website or any part of the website, except for personal data, are considered to be voluntarily provided to us in a non-confidential and non-proprietary form. We have the right to use, copy, disclose, transmit, publish, and/or post such materials elsewhere, including but not limited to providing such materials to any contact company for the purpose of developing and promoting our services and meeting customer needs.
VapeShopHongKong will make every reasonable effort to ensure that all personal data held by VapeShopHongKong is stored in a reliable, secure, and safe location.
We will do our best to keep all personal data we collect confidential. However, please understand that we cannot guarantee the security of transmitted data.
If you purchase insurance products or other products or services from our partners, your personal data will be transferred to our partners and will be used, processed, and retained in accordance with our partners' privacy policies. This is beyond our control. Please refer to our partners' privacy policies for details.
Transferring personal data outside of Hong Kong
If necessary for operational purposes, the Company may transfer personal data to locations outside the Hong Kong Special Administrative Region for the purposes for which such data was collected or directly related to such purposes. Any such data transfer will be subject to the provisions and constraints of the Ordinance.
Saving personal data
If you choose to provide a user identification code, password, or any other information as part of your security procedures, you must treat this information as confidential. You must not disclose it to any third party. If your mobile phone number is used for account login, you should ensure that it is promptly updated by logging into your account in "Account Profile" whenever your mobile phone number is changed or returned to your mobile operator. This is crucial to ensuring that your account information cannot be accessed by any third party who may have gained the right to use your returned mobile phone number. You are responsible for protecting your account in this particular way. We assume no responsibility for this.
Unless required by law to retain your personal data for a specific period of time, Hong Kong Television will only retain your personal data until the original purpose for which it was collected is achieved, or for any purpose directly related to it.
Direct promotion
VapeShopHongKong may use the personal data we collect from you for purposes such as sending messages, promotions, advertising, and marketing offers, for which your consent is required. We may contact you via email, mobile application notifications, social media links, text/image/video messages, or mail. We hold your name, contact address, social media links, product and service portfolio information, transaction patterns and behaviors, browsing history, viewing habits, and personal interests. We may use this information to directly promote our services, as well as the products and services of our business partners, or the product or service categories of VapeShopHongKong merchants, including but not limited to food and beverages, groceries, home goods, personal care and health, skincare and cosmetics, baby and maternity products, pet supplies, electronics, home furnishings, entertainment, sports and travel, toys and books, telecommunications, media and entertainment, fashion, and insurance and financial product categories, as well as other products or services that you may be interested in.
If you do not wish to receive any direct promotional communications from us or our partners, you can update your preferences at any time through your registered account or the unsubscribe link we provide. Upon receiving your notification, we will cease using your personal data for direct promotional purposes without charging you.
Use the "cookie" file (COOKIES)
A "cookie" file is a small text file stored on your computer (or other electronic device) when you visit our website and mobile application. We use "cookie" files on this website so that:
• Identify your identity as you browse this webpage and mobile application.
• Obtain information about your preferences, browsing and browsing behavior, online activities, and internet usage.
• Continuously track the items in your shopping cart to assist you with the checkout process.
• Conduct research and statistical analysis to help us improve our services and better understand our visitors, their needs, and interests.
• Provides ads tailored to your personal interests, enabling more effective promotional and advertising plans for us, our business partners, and advertisers.
Make your online activities more efficient and provide a better experience.
• To make security measures more stringent
The information we obtain using the "Cookie" file may not include your personal data. While we may obtain data from your computer or other electronic devices (such as IP address, browser settings, browsing history, and/or other internet records), we may not be able to identify you. Because non-personal and personal data are mixed, we consider such data as personal data for the purposes of our privacy policy. In some cases, we may collect your personal data only if you voluntarily provide it by completing an online form, or when you purchase goods or use services on our website and mobile applications.
If you do not allow the use of the "Cookie" file, you can make adjustments on your internet browser and electronic device. By disabling the "Cookie" file, you acknowledge that you may be unable to use certain features of our website and mobile applications.
Online webpage
This Privacy Policy statement applies only to our website and mobile application. Our website and mobile application may contain links to other websites and web pages. Whenever you access any such linked website, such as clicking on any advertiser's link, you leave our website and mobile application; any personal data or other information you provide to any other organization after leaving our website and mobile application is not under our control. You assume all risks associated with browsing or using other websites.